for Booksellers

Customer Support


The MPS Difference. At MPS, we value our partnership with each campus bookstore. That’s why we have been working harder than ever to ensure that the publishing programs at MPS support your efforts. In addition to our very popular rush reorder program (SPEED), we offer a wide variety of collaborative programs to ensure you have the highest level of service and support every term. We realize that you work with many different vendors and that order programs vary. We want to take a moment to review the policies and procedures that we offer and that we believe set us apart.

Customer Service 

Customer Service

Friendly and efficient service is our top priority. Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. MPS is also pleased to again offer extended Customer Service Hours. During our peak ordering and shipping seasons, Customer Service will be available Monday through Friday from 8 a.m. to 6 p.m. EST. 

 
Ordering Online 

Ordering Online for Your Institution

You can order online through any of our participating partners. To place bookstore orders or to obtain pricing information, visit our site PubEasy.com

  1. Register for a username and password at http://register.pubeasy.com (SAN # required to register).
  2. Go to http://pubeasy.mpsvirginia.com and enter your SAN #, username, and password.
  3. Check title, price, availability, order status and place orders anytime— 24 hours/day, 7 days/week!
 
Retuns 

Returns

Shipping Address for Returns: MPS Returns Center 14301 Litchfield Drive Orange, VA 22960 Method of Return: All returns must be prepaid. No prior authorization required. If returned collect, shipments will be refused, unless prior authorization is granted. 

Shipping Requisites: Enclose packing slip with shipment, giving 

  • Invoice number
  • Your account number
  • Date of purchase
  • Reason for return
  • Detailed list of contents-including quantity, ISBN, and title

Crediting of returns without this information will be delayed. 

 
Tech Support 

Tech Support for Macmillan Products

For help with any technical issues, to report a problem, or to learn more about technical products, please visit our Help Center or feel free to call our technical support line at 1-800-936-6899.

Monday-Thursday: 9:00 a.m. to 3:00 a.m., EST Friday: 9:00 a.m. to 11:00 p.m., EST Saturday: 11:30 a.m. to 8:00 p.m., EST Sunday: 11:30 a.m. to 11:00 p.m., EST 

 
Classroom Quantities 

Ordering Online for Your Classroom

To order classroom quantities, please contact our Order Department to place and track purchase orders: 

MPS 16365 James Madison Highway (US Route 15) Gordonsville, VA 22942 Phone: 1-888-330-8477 Fax: 1-800-672-2054 SAN #6315011 

You can also register with PubEasy to place and track purchase orders.