for Booksellers

MPS Terms & Policies


The MPS Difference. At MPS, we value our partnership with each campus bookstore. That’s why we have been working harder than ever to ensure that the publishing programs at MPS support your efforts. In addition to our very popular rush reorder program (SPEED), we offer a wide variety of collaborative programs to ensure you have the highest level of service and support every term. We realize that you work with many different vendors and that order programs vary. We want to take a moment to review the policies and procedures that we offer and that we believe set us apart.   


Deductions

All deductions in payments should reference actual credit memo number and be accompanied by a complete explanation, which will allow us to resolve the deduction in a timely manner.   

 

Returns Policy

Shipping Address for Returns:
MPS Returns Center
14301 Litchfield Drive
Orange, VA 22960 

Method of Return: All returns must be prepaid. No prior authorization required. If returned collect, shipments will be refused, unless prior authorization is granted. Shipping Requisites: Enclose packing slip with shipment, giving: 

  • Invoice number
  • Your account number
  • Date of purchase
  • Reason for return
  • Detailed list of contents-including quantity, ISBN and title

Crediting of returns without this information will be delayed. All deductions in payments should reference actual credit memo number and be accompanied by a complete explanation, which will allow us to resolve the deduction in a timely manner.   

 

Credit

Books must be in unmarked, saleable condition and returned no earlier than 180 days from invoice billing date but no later than 16 months, unless otherwise authorized. 

Out of print titles will be eligible for return for up to 90 days after notification. 

Books not eligible for credit will be returned to sender via UPS. Cost of postage will be deducted from credit memo or billed separately in the event of no credit due. Returns on titles which have been out of print for more than one year are not eligible for credit and will not be returned. 

Credit memos should be used within one year from date of issuance. 

MPS
16365 James Madison Highway
Gordonsville, VA 22942
Phone: 888-330-8477
Fax: 800-672-2054
SAN: 6315011