Find what you need to succeed.
- Home
- Communication
- Real Communication
Real Communication
Fourth Edition| ©2018New Edition Available Dan O'Hair; Mary Wiemann; Dorothy Mullin; Jason Teven
Real Communication uses the liveliest stories from real people and the world around us as the foundation for teaching the theory and skills of human communication available today. Professors and students alike have fallen in love with the authors’down-to-earth writing style and commitmen...
Real Communication uses the liveliest stories from real people and the world around us as the foundation for teaching the theory and skills of human communication available today. Professors and students alike have fallen in love with the authors’down-to-earth writing style and commitment to providing the most current scholarship that reflects the world we live in, from the challenges that arise with pervasive digital media to new ways for understanding listening goals. They also appreciate how Real Communication weaves together the discipline's different strands with "Connect," a feature that shows students how to apply concepts across interpersonal, small group, and public speaking contexts.
E-book
from
$53.99
ISBN:9781319068448
Bookmark, search, and highlight our PDF-style e-books.
Retail:$53.99
Subscribe until 07/19/2021
Retail:$104.99
LaunchPad
$79.99
ISBN:9781319068394
Spend less and get the e-book, quizzes, and more.
Retail:$79.99
Wholesale:$64.00
Subscribe until 07/20/2021
Loose-Leaf
$117.99
ISBN:9781319078010
Save money with our loose, 3-hole punched pages.
Retail:$117.99
Wholesale:$94.00
Paperback
from
$29.99
ISBN:9781319059491
Read and study old-school with our bound texts.
Retail:$29.99
Rent until 06/02/2021
Retail:$34.99
Rent until 07/22/2021
Retail:$78.99
Rent until 01/18/2022
Retail:$154.99
Wholesale:$124.15
Loose-Leaf + LaunchPad
$98.99
ISBN:9781319167264
This package includes LaunchPad and Loose-Leaf.
Retail:$98.99
Wholesale:$79.00
Paperback + LaunchPad
$129.99
ISBN:9781319167271
This package includes LaunchPad and Paperback.
Retail:$129.99
Wholesale:$104.00

The human communication text that uses real stories, the liveliest examples, and the most current scholarship available.
Real Communication uses the liveliest stories from real people and the world around us as the foundation for teaching the theory and skills of human communication available today. Professors and students alike have fallen in love with the authors’down-to-earth writing style and commitment to providing the most current scholarship that reflects the world we live in, from the challenges that arise with pervasive digital media to new ways for understanding listening goals. They also appreciate how Real Communication weaves together the discipline's different strands with "Connect," a feature that shows students how to apply concepts across interpersonal, small group, and public speaking contexts.
Features
Offers the most engaging, lively examples from students’ everyday experience. Throughout, the text offers intriguing chapter opening vignettes, fresh examples, and spotlights on individuals from former students to Lin-Manuel Miranda to Michelle Obama. Real Communication continually proves that real life is the best context for studying human communication.
Matches cutting-edge content with powerful digital tools on LaunchPad. On LaunchPad students can:
- access the e-Book
- take self-assessment quizzes and receive immediate constructive feedback
- watch videos that illustrate a wide array of communication concepts
- upload or embed their own videos to share for class discussion
- test their knowledge with LearningCurve, an adaptive quizzing program that ensures students understand what they are reading in the text.
Real Communicator feature helps students see the value of communication on the job. With these first-hand accounts from former students, students can see how they can use communication concepts and skills to succeed in their careers and improve their lives. This feature showcases both familiar and emerging industries from law enforcement to romantic matchmaking.
Now includes a chapter dedicated to digital communication. In conjunction with coverage of mediated communication throughout the book, Real Communication’s chapter on digital communication (Chapter 2) explores the breadth of scholarship emerging in this area. Coverage and activities in this chapter will help students see the pervasiveness of digital media technologies in their communication and the importance of thinking about them more deeply.
Highlights the connections among interpersonal communication, group communication, and public speaking. Throughout the text, marginal notes labeled CONNECT emphasize how the different parts of the discipline support and inform one another. For example, students learn that understanding interpersonal conflict can lead to improved leadership in a small group.
Encourages students to think critically about ethics, culture, and technology. Feature boxes throughout the text offer compelling stories of ethical dilemmas, communication across cultures, and the impact of technology. Questions after each feature help students consider various communication strategies that could be applied to the situation.
Provides innovative tools for study and self-assessment that help students learn and apply communication concepts:
- A self-assessment quiz in each chapter invites students to examine their own communication in light of scholarly concepts discussed.
- And You? questions in the margins challenge them to think critically about how they might respond to a situation discussed in the text.
Real Reference guides in each chapter help them grasp important ideas quickly, make connections among the topics, and study for the test.
New to This Edition
A brand new chapter on digital communication, complete with videos to illuminate concepts, makes for a new learning suite. Chapter 2, "Communicating in a Digital Age,"is placed near the beginning of the book to emphasize to students the importance of understanding the influence of technology on how we communicate. Chapter 2 includes coverage of the characteristic of digital channels, the power of the crowd in seeking information, support, and funding for social causes; and the challenges present in our current digital media environment, such as digital disparities, increased insecurities, and cyber attacks.
Updated Real Communicator boxes introduce students to today’s hot careers in communication. While emphasizing the role of communication in the jobs they hold, five new Real Communicators discuss their experience as an independent digital media specialist; the founder of a startup investor network; an advertising strategic planner; the Director of Development at a university; and the Vice President at a market research company. They explore ideas such as group communication and the value of teamwork; making meaningful presentations by telling stories with data; and adapting social media communication to meet a company’s particular marketing goal.
New scholarship makes Real Communication your authoritative source for human communication.
- Substantial revisions in the culture and listening chapters reflect changes in the field. New research in culture explores the generational dimension, with new coverage of Generation Z and employers’ attempts at managing millennials in the workplace, as well as new ways of thinking about how to improve intercultural communication. In the listening chapter, new research forefronts the goals of listening (analytical, critical, relational and task-oriented).
- Updated coverage of mass and mediated communication reflects the rapidly changing nature of our plugged-in world. This full chapter appendix incorporates the exciting and fast-paced research emerging in mass communication and the business of media. To ultimately help students become competent media consumers, Real Communication includes topics such as new challenges facing media companies (audience fragmentation) and solutions for overcoming them (tailored advertising); consumers’ perceptions of partisan bias in news media; and the rise of mass self-communication, fame on social media, and the expression effect.
Chock-full of new examples keep students reading, nodding their heads, and learning essential course concepts and how they apply to them. Instructors and students have universally praised Real Communication’s use of real life stories to drive home the importance of human communication. Current issues (from celebrity activism to trends in behavior on Tinder) and familiar faces (from Ariana Grande to Carmelo Anthony) illuminate theories for students.
"Real Communication is a textbook that I feel good asking my students to purchase and one that I feel confident that they can get a lot out of."
-David Levy, UMass Boston"Real Communication is more likely to be read by my students than many of the textbooks I have used. It treats each topic with an engaging and compelling style."
-Randy Reese, College of Western Idaho"Real Communication is well-written, the examples are compelling and contemporary, and the sample conversations are true to life."
-David Myer, Jacksonville State University

Real Communication
Fourth Edition| ©2018
Dan O'Hair; Mary Wiemann; Dorothy Mullin; Jason Teven
Digital Options

LaunchPad
Get the e-book, do assignments, take quizzes, prepare for exams and more, to help you achieve success in class.
Learn About LaunchPad Schedule LaunchPad Demo Go to LaunchPad

E-book
Read online (or offline) with all the highlighting and notetaking tools you need to be successful in this course.

Real Communication
Fourth Edition| 2018
Dan O'Hair; Mary Wiemann; Dorothy Mullin; Jason Teven
Table of Contents
Part One. Basic Communication Processes
Chapter 1. Communication: Essential Human Behavior
We Must Communicate: Functions Essential to Living
Expressing Affiliation
Managing Relationships
Influencing Others
Real Communicators: What Job Will You Hold?
How We Communicate
Characteristic of Communication
Assessing Communicative Value
Communicating Competently
Competent Communication is Process-Oriented
Competent Communication is Appropriate and Effective
Competent Communication Involves Ethical Decisions
Competent Communication Involves Communication Skills
Wired for Communication: E-Mail Etiquette: How Not to Communicate with Your Professor
Competent Communication Involves Using Technology
What About You? Assessing Your Competence
Modeling Communication
The Linear Model
The Interaction Model
The Competent Communication Model
Evaluating Communication Ethics: Friends with Money
The Study of Communication
Communication Across Cultures: Judging Sex and Gender
Chapter 2. Communicating in a Digital Age
Digital Origins
Then and Now
What About You? How Attached Are You to Social Media?
Ongoing Dynamic Changes
Qualities of Digital Channels
Evaluating Communication Ethics: The Distracted Notetaker
Synchronicity of Messages
Media Richness and Naturalness
Communication Across Cultures: Mobile Apps Compete for World Influence
Message Privacy and Control
The Power of the Crowd
Information Sharing
Social Support
Social Causes
Real Communicator: Heather Wight
Overcoming Digital Challenges
Digital Disparities
Feeding Insecurities and Obsessions
Wired for Communication: Selfies as Visual Communication, Self-Promotion…and Self-Delusion
Cyber Attacks
REAL REFERENCE: A Study Tool
Perception: Making Sense of Your World
Schemas: Organizing Perceptions
Attributions: Interpreting Your Perceptions
Improving Your Perceptions
Perception in a Diverse World
The Cultural Context
Communication Across Cultures: Perceptions of Hair Color: A Gray Area
Perceptual Barriers
Cognitions About Ourselves
What About You? Need for Cognition Scale
Self-Concept: Who You Think You Are
Self-Esteem: How You Feel About Yourself
Evaluating Communication Ethics: Ethics and the Self-Concept
Self-Efficacy: Assessing Your Own Abilities
Assessing Our Perceptions of Self
Real Communicator: Lisa M. Turay, CSJ
Behavior: Managing Our Identities
Self-Presentation
Self-Disclosure
Managing Feedback
Technology: Managing the Self and Perceptions
Wired for Communication: Avatars: Virtual Personas and Perception
REAL REFERENCE: A Study Tool
Chapter 4. Verbal Communication
The Nature of Language
Language Is Symbolic
Thought Informs Language
Language Is Ruled by Grammar
The Functions of Language
Using Language as a Means of Control
Using Language to Share Information
Using Language to Express Feelings
Using Language to Express Creativity
Using Language as Ritual
Language and Meaning
Words Have Multiple Meanings
Abstraction
Problematic Uses of Language
Hateful and Hurtful Language
Labeling
Biased Language
Evaluating Communication Ethics: Résumé Language
Profanity and Civility
Language is Bound by Context
Situational Context
Communication Across Cultures: Teaching Twain
Relational Context
Wired for Communication: Speaking in Code
Cultural Context
Real Communicator: Matt Burgess
Mediated Contexts
What About You? Beliefs about “Talk”
REAL REFERENCE: A Study Tool
Chapter 5. Nonverbal Communication
The Nature of Nonverbal Communication
Nonverbal Behavior Is Communicative
Nonverbal Communication Can be Intentional and Unintentional
Nonverbal Communication Is Ambiguous
People Trust Nonverbal Communication More Than Verbal Communication
Functions of Nonverbal Communication
Reinforcing Verbal Messages
Substituting for Verbal Messages
Contradicting Verbal Messages
Managing Impressions and Regulating Interactions
Creating Immediacy
Deceiving Others
What About You? Nonverbal Immediacy Scale
Nonverbal Communication Codes
Gestures and Body Movements
Real Communicator: Octavia Spencer
Facial Expressions
Eye Behavior
Voice
Physical Appearance
Space and Environment
Communication Across Cultures: What Nurses Wear
Evaluating Communication Ethics: The Job Killer Tat
Touch
Time Orientation
Influences on Nonverbal Communication
Culture and Nonverbal Communication
Mediated Nonverbal Communication
Wired for Communication: War Games Without Weapons, Sometimes Without Words
The Situational Context
REAL REFERENCE: A Study Tool
Chapter 6. Communication and Culture
Understanding Culture
Culture Is Learned
Culture Is Expressed Through Communication
Intercultural Communication Matters
Communication and Cultural Variations
High- and Low-Context Cultures
Real Communicator: Vanessa Gonzalez
Collectivist and Individualist Orientations
Comfort with Uncertainty
Masculine and Feminine Orientations
Approaches to Power Distance
Time Orientation
Value of Emotional Expression
What About You? Cultural Values Assessment
Understanding Group Affiliations
Co-Cultural Communication
Social Identity and Intergroup Communication
Wired for Communication: Online Gamers: Women are Hard-core, Too
Communication Across Cultures: The It Gets Better Project
Intercultural Communication Challenges
Anxiety
Ethnocentrism
Discrimination
Improving Intercultural Communication
Mindfulness
Openness to Other Cultures
Effective Intergroup Contact
Appropriate Accommodation
Evaluating Communication Ethics: That’s Not a Soy Substitute
Practice at Using Your Skills
REAL REFERENCE: A Study Tool
Chapter 7. Listening
How We Listen
The Listening Process
Communication Across Cultures: A Quick Lesson in Deaf Etiquette
Listening Goals
What About You? Assess Your Listening Style
The Value of Listening Well
Effective Listening Helps Your Career
Effective Listening Saves Time and Money
Effective Listening Creates Opportunities
Effective Listening Strengthens Relationships
Effective Listening Accomplishes Your Goals
Listening Challenges
Environmental Factors
Biological Factors
Hearing and Processing Challenges
Multitasking
Motivational Factors
Wired for Communication: Don’t Touch That Smartphone
Negative Attitudes About Listening
Real Communicator: Tammy Lin
Unethical Listening
Defensive Listening
Biased Listening
Self-Absorbed Listening
Pseudolistening
Listening Contexts
Evaluating Communication Ethics: Listening When You’re Sick of Hearing
The Relational and Situational Listening Contexts
The Cultural Listening Context
The Technology Listening Context
REAL REFERENCE: A Study Tool
Part Two. Interpersonal Communication
Chapter 8. Developing and Maintaining Relationships
Types of Interpersonal Relationships
Family Relationships
Friendship and Social Relationships
Wired for Communication: Is This Relationship Real?
Romantic Relationships
Online Relationships
Evaluating Communication Ethics: Money, Family, and Paying the Bills
Why We Form Relationships
Proximity
Attractive Qualities
Similarity
Personal and Social Needs
Managing Relationship Dynamics
Costs and Rewards
What About You? Assessing the Costs and Rewards of a Relationship
Reducing Uncertainty
Dialectical Tensions
Self-Disclosure and Interpersonal Relationships
Social Penetration
Managing Privacy
Real Communicator: May Hui
Strategic Topic Avoidance
Stages of a Relationship
Initiating Stage
Exploratory Stage
Intensification Stage
Stable Stage
Declining Stage
Communication Across Cultures: Grieving Relationships
Repair Stage
Termination Stage
Reconciliation
REAL REFERENCE: A Study Tool
Chapter 9. Managing Conflict in Relationships
Understanding Conflict
Unproductive Conflict
Productive Conflict
Conflict Triggers
Inaccurate Perceptions
Incompatible Goals
Relational Transgressions
Provocation
Factors Affecting Conflict
Power Dynamics
Attitudes Toward Conflict
Communication Climate
Culture and Conflict
Communication Channel
Wired for Communication: Locking Down Trolls versus Free Speech
Strategies for Managing Conflict
Escapist Strategies
Communication Across Cultures: Yours, Mine, and Both of Ours
Competitive Strategies
Cooperative Strategies
Evaluating Communication Ethics: The Accidental Relationship Counselor
What About You? Self-Assessment on Conflict Management Styles
Reconciliation
Apology
Forgiveness
Real Communicator: Anonymous
REAL REFERENCE: A Study Tool
Part Three. Group and Organizational Communication
Chapter 10. Communicating in Groups
Understanding Groups
Characteristics of Groups
Types of Groups
Wired for Communication: Smart Mobs: What Flash Mobs and Political Protests Have in Common
Stages of Group Development
Real Communicator: Bambi Francisco Roizen
Complexity of Group Communication
Size of Groups
The Formation of Cliques
Social Loafing
What About You? Are You a “Social Loafer”?
Group Networks
Understanding Group Roles
Task Roles
Social Roles
Antigroup Roles
Role Conflict
Status
Group Climate
Cohesion
Communication Across Cultures: The International American Pastime
Norms
Clarity of Goals
Individual Differences
Evaluating Communication Ethics: Sketchy Behavior
REAL REFERENCE: A Study Tool
Chapter 11. Leadership and Decision Making in Groups
Understanding Group Leadership
Sources of Power
Communication Across Cultures: Gender Judo
Shared Leadership
Group Leadership Behavior
Leadership Qualities
What About You? What Type of Leader Are You?
Evaluating Communication Ethics: Leading the Interns
Unethical Leadership
Culture and Group Leadership
Cultural Variations
Gender and Leadership
Decision Making in Groups
Groupthink
The Problem-Solving Process
Leadership in Meetings
Planning Meetings Effectively
Managing Meetings Effectively
Real Communicator: Aaron Tolson
Using Meeting Technology Effectively
Wired for Communication: Robots are here to stay
Evaluating Group Performance
Informational Considerations
Procedural Effectiveness
Interpersonal Performance
Individual Performance
REAL REFERENCE: A Study Tool
Chapter 12. Communicating in Organizations
Approaches to Managing Organizations
Classical Management Approach
Human Relations Approach
Human Resources Approach
The Systems Approach
Communicating Organizational Culture
Organizational Storytelling
Real Communicator: Kibibi Springs
Learning About Organizational Culture
Relational Contexts in Organizations
Supervisee Relationships
Mentor–Protégé Relationships
Peer Relationships
Evaluating Communication Ethics: More Than Friends at Work
Organizational Challenges
Workplace Conflict
Using Technology
Wired for Communication: Working Here, There, and Everywhere
Globalization
Work–Life Balance
Communication Across Cultures: Work–Life Balance: Around the Globe and Around the Block
Sexual Harassment
What About You? Are You Off Balance?
REAL REFERENCE: A Study Tool
Part Four. Public Speaking
Chapter 13. Preparing and Researching Presentations
The Power of Public Speaking
Clarify the General Purpose of Your Speech
Informative Speeches
Persuasive Speeches
Special-Occasion Speeches
Analyze Your Audience
Considering Audience Expectations and Situational Factors
Considering Audience Demographics and Psychographics Anticipating Your Audience’s Response
What About You? Assessing Your Audience Analysis
Real Communicator: Matt Schermerhorn
Choose Your Topic
Finding a Topic That Intrigues You
Brainstorming and Clustering
Narrowing Your Topic
Determining the Specific Purpose of Your Speech
Developing a Thesis Statement
Research the Topic
Types of Information to Consider
Communication Across Cultures: Human Trafficking: Art, Survival, and Advocacy
Researching Supporting Material
Wired for Communication: The Library in the Sky
Evaluating Supporting Material
Ethical Speaking: Take Responsibility for Your Speech
Recognizing Plagiarism
Taking Accurate Notes
Evaluating Communication Ethics: Didn’t I Already Say That?
Speaking Ethically and Responsibly
REAL REFERENCE: A Study Tool
Chapter 14. Organizing, Writing and Outlining Presentations
Organizing Your Speech Points
Identifying Your Main Points
Supporting Your Main Points
Arranging Your Points
Evaluating Communication Ethics: The Ethics of Using Research
Connecting Your Points
Communication Across Cultures: Evidence, Popular Culture, and the “CSI Effect”
Using Language That Works
Respect Your Audience
Keep It Simple
Use Vivid Language
Incorporate Repetition, Allusion, and Comparisons
Crafting a Strong Introduction
Capture Your Audience’s Attention
Introduce Your Purpose and Thesis
Preview Your Main Points
Connect with Your Audience
Crafting a Strong Conclusion
Signal the End
Reinforce Your Topic, Purpose, and Main Points
Make an Impact
Real Communicator: Mark Weinfeld
Challenge the Audience to Respond
Outlining Your Speech
Wired for Communication: Bullets on the Brain
Essentials of Outlining
Styles of Outlines
From Preparation Outline to Speaking Outline
What About You? Assessing Your Outlining Skills
REAL REFERENCE: A Study Tool
Chapter 15. Delivering Presentations
Understand and Address Anxiety
Identify Anxiety Triggers
What About You? Personal Report of Public Speaking Anxiety
Build Your Confidence
Wired for Communication: Face Your Public Speaking Fears in Virtual Reality
Methods of Delivery
Speaking from Manuscript
Speaking from Memory
Speaking Spontaneously
Speaking Extemporaneously
Guidelines for Effective Delivery
Effective Vocal Delivery
Effective Visual Delivery
Communication Across Cultures: You Sound Like You’re From . . .
Connecting with Your Audience
Evaluating Communication Ethics: Judging Speeches
Additional Guidelines for Online Speech Delivery
Real Communicator: Tonya Graves
Effective Presentation Aids
The Function of Presentation Aids
Types of Presentation Aids
Practicing Your Speech
Remember Your Speaking Outline
Practice Using Presentation Aids
Simulate the Situation
Practice Your Delivery
REAL REFERENCE: A Study Tool
Chapter 16. Informative Speaking
The Goals of Informative Speaking
Meeting the Audience’s Informational Needs
Informing, Not Persuading
Speaking Appropriately and Ethically
Topics for Informative Presentations
People
Places
Communication Across Cultures: Let’s Talk About Sex
Objects and Phenomena
Events
Evaluating Communication Ethics: Ulterior Motives
Processes
Concepts
Issues
Plans and Policies
Approaches to Conveying Information
Description
Demonstration
Wired for Communication: Talk Amongst Yourselves
Definition
Explanation
What About You? Informative or Persuasive?
Guidelines for Informative Speeches
Create Information Hunger
Make It Easy
Real Communicator: K. C. Ellis
Sample Student Informative Speech: Social Media, Social Identity and Social Causes
REAL REFERENCE: A Study Tool
Chapter 17. Persuasive Speaking
The Goals of Persuasive Speaking
Developing a Persuasive Topic and Thesis
Propositions of Fact
What About You? Persuasion Resistance
Propositions of Value
Propositions of Policy
Understanding Your Audience
Your Audience’s Existing Attitudes
Your Audience’s Readiness to Change
Your Audience’s Needs
Your Audience’s Motivation and Interest
Wired for Communication: Interactive Advertising: Persuasion for a Millennial Audience
Strategies for Persuasive Speaking
Evaluating Communication Ethics: Sensitivity or Free Speech?
Ethos
Logos
Communication Across Cultures: Persuading Across Borders
Pathos
Avoiding Logical Fallacies
Real Communicator: Katie McGill
Organizing Patterns in Persuasive Speaking
Problem–Solution Pattern
Refutational Organizational Pattern
Comparative Advantage Pattern
Monroe’s Motivated Sequence
Sample Student Persuasive Speech: Preventing Cyberbullying
REAL REFERENCE: A Study Tool
Appendix A. Interviewing
The Nature of Interviews
Types of Interviews
Information-Gathering Interviews
Persuasive Interviews
Appraisal Interviews
Exit Interviews
Selection Interviews
Interview Format
The Opening
Evaluating Communication Ethics: Surveys: Interviewing at Large
The Questions
Real Communicator: Cynthia Guadalupe Inda
The Conclusion
Roles and Responsibilities in Interviews
Interviewer Responsibilities
Interviewee Responsibilities
Shared Responsibilities
Communication Across Cultures: Cultural Competence in Social Work
The Job Interview
Get the Interview
Wired for Communication: Pre-Presenting Yourself: Your Online Persona
Conduct the Interview
What About You? How Well Do You Interview?
REAL REFERENCE: A Study Tool
Appendix B. Mass and Mediated Communication
The Nature of Mass Media
Types of Mass Communication
The Pervasiveness of Media
Understanding Mass Media Messages
The Business of Media
Evaluating Communication Ethics: Music Piracy
Free Speech and Media Bias
Communication Across Cultures: The Sesame Effect
Effects of Mass Media
Selectivity and the Active Audience
Influences on Attitudes and Behaviors
Mass Communication in a Digital Age
Mass Self-Communication
Wired for Communication: New Life through Digital Media?
Media Personalization
Ineffective Participation
Competent Media Consumers
Monitor Your Media Use and Exposure
Consider the Source of Media Messages
Be Aware of Media Effects
Understand the Grammar of Media
Real Communicator: Molly Ludwig
What About You? How Engaged Are You With Digital

Real Communication
Fourth Edition| 2018
Dan O'Hair; Mary Wiemann; Dorothy Mullin; Jason Teven
Authors

Dan O'Hair
Dan O’Hair is dean of the University of Kentucky College of Communication and Information. He is past presidential professor in the Department of Communication at the University of Oklahoma and past president of the National Communication Association. He is coauthor or coeditor of eighteen communication texts and scholarly volumes and has published more than ninety research articles and chapters in dozens of communication, psychology, and health journals and books. He is a frequent presenter at national and international communication conferences, is on the editorial boards of various journals, and has served on numerous committees and task forces for regional and national communication associations.

Mary Wiemann
Mary Wiemann. is professor emeritus in the Department of Communication at Santa Barbara City College in California, where she was chairperson for eight years. Her books, book chapters, journal articles, student and instructor manuals, and online instructional materials all reflect her commitment to making effective communication real and accessible for students. A recipient of awards for outstanding teaching, she is also a communication laboratory innovator and has directed classroom research projects in the community college setting. She serves on the editorial board of the Journal of Literacy and Technology and has held a number of offices in the Human Communication and Technology Division of the National Communication Association. Mary uses her public speaking skills as a historical docent, and coaches and consults for nonprofits in her community.

Dorothy Imrich Mullin
Dorothy “Dolly” Imrich Mullin is a continuing lecturer in the Department of Communication at the University of California, Santa Barbara. Her published research is in the area of media policy and effects. Her current focus is on teaching communication to undergraduates. She specializes in large introductory communication courses, including research methods and theory, and has been recognized for her efforts with a Distinguished Teaching Award. She also trains and supervises the graduate student teaching assistants, working to develop and promote excellent teaching skills among the professors of the future.

Jason Teven
Jason Teven, an award-winning scholar and teacher, is professor of Human Communication Studies at California State University, Fullerton. He has published widely in academic journals and is devoted to programmatic research and the social scientific approach to human communication, with research relating to credibility, caring, and social influence within instructional, interpersonal, and organizational communication contexts. His most recent scholarly activities include the examination of superior–subordinate relationships within organizations; communication competence; and the impact of personality traits on communication within the workplace and interpersonal relationships. One of his instructional innovations includes the development of an undergraduate Teaching Associate (lab director) program for the basic course in Human Communication.

Real Communication
Fourth Edition| 2018
Dan O'Hair; Mary Wiemann; Dorothy Mullin; Jason Teven
Instructor Resources
Need instructor resources for your course?
Unlock Your ResourcesInstructor Resources
Access Test Bank
You need to sign in as a verified instructor to access the Test Bank.
Test Bank for Real Communication (Online Only)
Dan O'Hair; Mary Weimann; Dorothy Imrich Mullin; Jason Teven | Fourth Edition | ©2018 | ISBN:9781319068424
Download Resources
You need to sign in to unlock your resources.
Confirm Request
You've selected:
Click the E-mail Download Link button and we'll send you an e-mail at with links to download your instructor resources. Please note there may be a delay in delivering your e-mail depending on the size of the files.
Warning! These materials are owned by Macmillan Learning or its licensors and are protected by copyright laws in the United States and other jurisdictions. Such materials may include a digital watermark that is linked to your name and email address in your Macmillan Learning account to identify the source of any materials used in an unauthorised way and prevent online piracy. These materials are being provided solely for instructional use by instructors who have adopted Macmillan Learning’s accompanying textbooks or online products for use by students in their courses. These materials may not be copied, distributed, sold, shared, posted online, or used, in print or electronic format, except in the limited circumstances set forth in the Macmillan Learning Terms of Use and any other reproduction or distribution is illegal. These materials may not be made publicly available under any circumstances. All other rights reserved. For more information about the use of your personal data including for the purposes of anti-piracy enforcement, please refer to Macmillan Learning's.Privacy Notice
Request Status
Thank you!
Your download request has been received and your download link will be sent to .
Please note you could wait up to 30 to 60 minutes to receive your download e-mail depending on the number and size of the files. We appreciate your patience while we process your request.
Check your inbox, trash, and spam folders for an e-mail from InstructorResources@macmillan.com.
If you do not receive your e-mail, please visit macmillanlearning.com/support.

Real Communication
Fourth Edition| 2018
Dan O'Hair; Mary Wiemann; Dorothy Mullin; Jason Teven
Related Titles

Real Communication
Fourth Edition| 2018
Dan O'Hair; Mary Wiemann; Dorothy Mullin; Jason Teven
Videos
Concept Video: Social Information Processing Theory
Take a Tour
Available Demos

We are processing your request. Please wait...
