Support & FAQs
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Frequently Asked Questions
How can I find instructor resources?
Only verified instructors have access to instructor resources. You can find them by searching for the book’s title or author on this site and then clicking on the Instructor Resources tab. You’ll be prompted to log in; if you don't yet have an existing account with Macmillan Learning, it can take up to two business days to verify your status as an instructor. Once you’ve logged in, you’ll be able to select the resources you’d like to download and click the E-mail Download Link. A link to download your resources will be sent by email. If you don’t see an e-mail within an hour, check your inbox, spam, and trash folders for the subject line, “Your instructor resources are ready.” You may also check My Account to see the status of your instructor resources request and find your files for download there.
How do I get a test bank?
If the test bank for your book is available, you can find it by searching for the book’s title or author on this site and then clicking on the Instructor Resources tab. Only registered and verified instructors get access to our Test Bank.
How can I get a print exam copy or an e-textbook?
If you’re a verified instructor, you can request a print or digital sample of any of our textbooks to consider for use in your courses. Only registered and verified instructors can receive free print samples, and they should not be sold to bookstores or book resellers. If you don't yet have an existing account with Macmillan Learning, it can take up to two business days to verify your status as an instructor. You can request a sample from the product page on our online catalogue or by contacting your rep. Learn more.
Am I eligible for a sample copy?
Although we do our best to provide sample copies to all who need them, unfortunately not all lecturers are eligible for a free sample - please review our sample terms and conditions for more information. We review each case on an individual basis. Unfortunately, we might not be able to fulfill your request if you live outside of these countries. If you can't find your country in the list, we might need to ask for proof of adoption.
How can I access digital products (Achieve and Launchpad)?
If you’re a verified instructor, you can request instructor access to any of our digital products to consider for use in your courses. Only registered and verified instructors can receive access. If you don't yet have an existing account with Macmillan Learning, it can take up to two business days to verify your status as an instructor. You can request access to LaunchPad and Achieve from the product pages on our online catalog or by contacting your rep. These digital products are available for Students on our Student Store.
I haven’t received my print or digital sample even though I registered as an instructor. How can I get help?
It takes 2 business days to process your request for instructor registration. To check on the status of your print or digital sample, go to My Account and look in Order History. For questions, please contact our Sales Support team: firstname.lastname@example.org
How should a bookstore place and track orders and returns?
Please contact Macmillan Distribution (MDL) to place and track your purchase orders. Customers based in the UK can email email@example.com; outside the UK please email firstname.lastname@example.org.
You can also place orders via PubEasy. For returns, please contact MDL as above for authorisation. Our returns period is between 3 and 15 months of the invoice date. Once your returns request is approved, books must be returned to the warehouse at the following address. Shipping charges on returns are at the customer's expense.
What accessibility services do you offer?
In addition to addressing product compatibility with assistive technologies such as screen reader software, alternative keyboard devices, and voice recognition products, we are working to ensure that the content and platforms we provide are fully accessible. If you need to request an alternative version of a text or resource for a student or instructor with a disability, please talk with our Chatbot, Millie, and she will assist you. If Millie is unable to answer your question, she will create an accessibility request on your behalf when you type "contact support". Alternatively, contact us via email@example.com and we will get back to you as soon as possible. When you make any accessibility request with Macmillan, we will never ask users about private information, such as medical records. Learn more.
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Please complete anti-piracy form here.
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