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Frequently Asked Questions for Instructors
How can I find instructor resources?
Only verified instructors have access to instructor resources. You can find them by searching for the book’s title or author on this site and then clicking on the Instructor Resources tab. You’ll be prompted to log in; if you don't yet have an existing account with Macmillan Learning, it can take up to two business days to verify your status as an instructor. Once you’ve logged in, you’ll be able to select the resources you’d like to download and click the E-mail Download Link. A link to download your resources will be sent by email. If you don’t see an e-mail within an hour, check your inbox, spam, and trash folders for the subject line, “Your instructor resources are ready.” You may also check My Account to see the status of your instructor resources request and find your files for download there.
How do I get a test bank?
If the test bank for your book is available, you can find it by searching for the book’s title or author on this site and then clicking on the Instructor Resources tab. Only registered and verified instructors get access to our Test Bank.
How can I get a print exam copy or an e-textbook?
If you’re a verified instructor, you can request a print or digital sample of any of our textbooks to consider for use in your courses. Only registered and verified instructors can receive free print samples, and they should not be sold to bookstores or book resellers. If you don't yet have an existing account with Macmillan Learning, it can take up to two business days to verify your status as an instructor. You can request a sample from the product page on our online catalogue or by contacting your rep. Learn more.
Am I eligible for a sample copy?
Although we do our best to provide sample copies to all who need them, unfortunately not all lecturers are eligible for a free sample - please review our sample terms and conditions for more information. We review each case on an individual basis. Unfortunately, we might not be able to fulfill your request if you live outside of these countries. If you can't find your country in the list, we might need to ask for proof of adoption.
How can I access digital products (Achieve and Launchpad)?
If you’re a verified instructor, you can request instructor access to any of our digital products to consider for use in your courses. Only registered and verified instructors can receive access. If you don't yet have an existing account with Macmillan Learning, it can take up to two business days to verify your status as an instructor. You can request access to LaunchPad and Achieve from the product pages on our online catalog or by contacting your rep. These digital products are available for Students on our Student Store.
I haven’t received my print or digital sample even though I registered as an instructor. How can I get help?
It takes 2 business days to process your request for instructor registration. To check on the status of your print or digital sample, go to My Account and look in Order History. For questions, please contact our Sales Support team: firstname.lastname@example.org
How should a bookstore place and track orders and returns?
Orders for Macmillan Learning Titles
Please contact our partner United Book Distributors (UBD) to place and track your purchase orders. Customers based in the Australia or New Zealand can email: email@example.com or firstname.lastname@example.org.
Returns for Macmillan Learning titles
New Returns Authorisations (RA’s) for Macmillan Learning will be processed for all valid RA’s by UBD. Our returns policy allows you to return any title (excluding indent titles) within 4 to 12 months of the invoice date, with the returns limit of 15%.
For price and availability, delivery, invoicing, and credit enquiries please contact UBD:
For any adoption or sales related queries, please contact your Account Manager:
What accessibility services do you offer?
In addition to addressing product compatibility with assistive technologies such as screen reader software, alternative keyboard devices, and voice recognition products, we are working to ensure that the content and platforms we provide are fully accessible. If you need to request an alternative version of a text or resource for a student or instructor with a disability, please talk with our Chatbot, Millie, and she will assist you. If Millie is unable to answer your question, she will create an accessibility request on your behalf when you type "contact support". Alternatively, contact us via email@example.com and we will get back to you as soon as possible. When you make any accessibility request with Macmillan, we will never ask users about private information, such as medical records. Learn more.
How can I report piracy?
Please complete anti-piracy form here.
How can I hear about reviewing opportunities and new products?
You can sign up for updates on our latest opportunities and products here.
Find Your Rep
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Training & Demos
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Frequently Asked Questions for Students
How do I get access to my e-book or Achieve product after I’ve purchased?
You will need to find your course before you can purchase access to it. If you don't have information about your course, check with your instructor before you purchase on the Macmillan Learning website.
Once you have your course information and have completed your purchase on the Macmillan Learning website, you can access your digital product in the following ways. Please note that it may take up to 24 hours during peak demand times to grant access to your digital product.
- You will receive a separate email when your digital product is ready for access.
- For e-book access, please find the link in the e-mail to redeem your access. We do not send access codes for e-books if you’ve purchased it from our Macmillan Learning website.
- For Achieve courses, please find the course link in the “Your Access to [digital product]” e-mail. We do not send access codes for Achieve if you’ve purchased direct access from our Macmillan Learning website.
- You can access your digital product or e-book by clicking on the “Access your digital item” button through your Order History in My Account.
- Alternatively, you can login directly to the following digital products with the same e-mail address you used to make your Macmillan Learning website purchase.
When you’ve accessed your product, we suggest bookmarking the course link in your browser for convenience and easy access.
For complete details, visit our Macmillan Learning Support Community
How do I return my e-book or Achieve product, and what is the access period?
Refund requests for digital products must be submitted via the My Account page within 14 calendar days and access to the product will no longer be available immediately upon initiating a refund request.
Macmillan offers 6-month subscriptions for e-books as well as the option to purchase for unlimited access. The order history for your e-book will tell you how much longer you have access; once the date has passed, you will no longer have access.
Customer Support for Students
Visit our Support Community and search our knowledgebase. Get in touch with our Support team by using our chatbot, Millie.
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