Document-Based Cases for Technical Communication
Second Edition ©2013
With seven context-rich scenarios and more than 50 sample documents to analyze, revise, and design, this booklet offers students realistic opportunities to practice writing in the workplace. The new edition features a fresh new design and new cases and writing tasks that incorporate online g...
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Realistic scenarios for writing in the workplace
Realistic scenarios for writing in the workplace
With seven context-rich scenarios and more than 50 sample documents to analyze, revise, and design, this booklet offers students realistic opportunities to practice writing in the workplace. The new edition features a fresh new design and new cases and writing tasks that incorporate online genres and social media tools. A companion Web site provides digital versions of all the documents in the book for students to download and work with as well as new scoring guides for instructors.
"Too often, writing is taught in isolation without students understanding how writing tasks are related in the world of work. The cases cluster the material and related documents so that different facets of technical writing are involved. The array of assignments are related to each case scenario, which means that the skills are not practiced in isolation."— Bruce Wehler, Pennsylvania College of Technology
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Table of Contents
*New to this editionPreface for InstructorsIntroduction for Students CASE 1 Graphics: Selecting and Presenting Data *The Situation *Figure 1.1 Sample APR Calculations for a Women's Golf Team *The Challenge *Your Job When You're Finished TASK 1 Evaluate the Effectiveness of Graphics *Document 1.2 Line Graph of Academic Achievement Trends *Document 1.3 Bar Graph of Academic Achievement for All Women's Sports*TASK 2 Assess and Improve Communication Strategies *Document 1.4 APR Statistics for Women's Sports 2009-2010 *Document 1.5 APR Statistics for Men's Sports 2009-2010 *Document 1.6 APR Snapshot *TASK 3 Create Effective Graphics and Speaker's Notes *Document 1.7 Average Multi-Year APR Scores in 2009-2010 *TASK 4 Write a Press Release and Integrate Text and Graphics *Document 1.8 First Page of Press Release Outline *Document 1.9 Second Page of Press Release OutlineCASE 2 Definitions and Descriptions: Helping Your Readers Understand *The Situation *Figure 2.1 Bayside's Community Garden *Figure 2.2 Model Parenthetical and Sentence Definitions*The Challenge *Your Job When You're Finished TASK 1 Analyze Parenthetical and Sentence Definitions *Document 2.3 Parenthetical Definitions *Document 2.4 Sentence Definitions *TASK 2 Evaluate and Revise Descriptions *Document 2.5 Object Description of Beneficial Insects *Document 2.6 Mechanism Description of Garden Tiller *Document 2.7 Process Description of Erosion Control *Document 2.8 Object Descriptions of USDA Plant Hardiness Zone8bTASK 3 Clarify Definitions with Graphics TASK 4 Write Definitions *Document 2.9 E-mail with Gardening Terms to Be DefinedCASE 3 Correspondence: Considering Your Reader's Point of View The Situation Figure 3.1 Axel Geirsson The ChallengeYour Job When You're Finished TASK 1 Evaluate and Revise an Internal Memo Document 3.2 Memo on H20 Pro-TechT FeaturesTASK 2 Evaluate and Revise a Response to a Customer Document 3.3 Customer Claim Letter Document 3.4 Response to Customer Claim Letter TASK 3 Respond to Customer Claims Document 3.5 Customer Claim E-mail 1 Document 3.6 Customer Claim E-mail 2 *TASK 4 Write a Microblog and a Blog Post *Document 3.7 Microblog Posts Critical of Company *Document 3.8 Blog Post Critical of StoreCASE 4 Proposals: Seeing Proposals through Reviewers' Eyes The SituationThe ChallengeYour Job When You're Finished Figure 4.1 Example of Funded Proposal TASK 1 Evaluate Proposals Document 4.2 Skyview Coalition Proposal Document 4.3 Gameday Brigade Proposal Document 4.4 Teen Initiative Plan Proposal Document 4.5 Defensive Driving Course Proposal TASK 2 Reflect on the Review Process TASK 3 Respond to Proposals TASK 4 Write a Proposal Document 4.6 E-mail with Notes on Bicycle Helmet Program CASE 5 Reports: Learning to Write in an Organization *The Situation*The Challenge *Figure 5.1 Cover of United States Energy Information Administration's Web Editorial Style Guide*Your Job When You're Finished TASK 1 Learn about an Organization's Reports *Document 5.2 Web Page of United States Energy Information Administration *Document 5.3 Mission and Overview Page of the United States Energy Information Administration *Document 5.4 EIA Offices list for the United States Energy Information Administration *Document 5.5 Preface from International Energy Outlook 2010 (page 1) *Document 5.6 Preface from International Energy Outlook 2010 (page 2)*TASK 2 Compare and Evaluate Report Design *Document 5.7 Web Page of Most Recent International Energy Outlook Report *Document 5.8 Web Page of Archived International Energy Outlook 2010 *Document 5.9 Highlights Page from Printed Report of Archived International Energy Outlook 2010TASK 3 Learn about Appropriate Report Content *Document 5.10 Page from Greenhouse Emissions Report *Document 5.11 Excerpt on Energy-Related Carbon Dioxide Emissions from Greenhouse Emissions Report *Document 5.12 Excerpt on Residential Sector Carbon Dioxide Emissions from Greenhouse Emissions ReportTASK 4 Use an Organization's Style Guide *Document 5.13 E-mail Query on How to Develop a Preface *Document 5.14 E-mail Query on How to Format a TableCASE 6 Instructions: Guiding Readers in Performing a Task *The Situation *Figure 6.1 Engineer's Sketch of ECG Lead II Waveform Display *The Challenge*Your Job When You're Finished TASK 1 Interview a Subject Matter Expert *Document 6.2 E-mail Requesting Information on the Priti4.3 MonitorTASK 2 Evaluate Instructions *Document 6.3 Engineer's Sketch of Monitor User Interface *Document 6.4 Basic Instructions for Operationg Priti5 MonitorTASK 3 Write Instructions *Document 6.5 Notes for Operating Priti5 Monitor 1 *Document 6.6 Notes for Operating Priti5 Monitor 2 *Document 6.7 Notes for Operating Priti5 Monitor 3*TASK 4 Develop an Online Training ModuleCASE 7 Presentation Graphics: Highlighting Important InformationThe SituationFigure 7.1 Example of E-mail Announcing Open Enrollment Meeting The ChallengeYour Job When You're Finished *TASK 1 Design Presentation Slides Document 7.2 Opening Slide for Presentation Document 7.3 Presentation Slide with Agenda Document 7.4 Presentation Slide on Paper Applications TASK 2 Present Information Visually Document 7.5 Presentation Slide with Pie Chart Document 7.6 Presentation Slide with Pie Chart Document 7.7 Presentation Slide on Benefits *TASK 3 Create an Online Presentation *Document 7.8 Presentation NotesTASK 4 Create a Presentation Document 7.9 E-mail Query on Presentation GraphicsAuthors
Roger Munger
Roger Munger, PhD, is an assistant professor of technical communication at Boise State University. His teaching and research interests include Web-based training, print document production, publications management, and proposal development. He is also active in the Society for Technical Communication (STC). Roger earned his PhD in Communication and Rhetoric from Rensselaer Polytechnic Institute.
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