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Document-Based Cases for Technical Communication by Roger Munger - Second Edition, 2013 from Macmillan Student Store
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Document-Based Cases for Technical Communication

Second Edition| ©2013 Roger Munger

With seven context-rich scenarios and more than 50 sample documents to analyze, revise, and design, this booklet offers students realistic opportunities to practice writing in the workplace. The new edition features a fresh new design and new cases and writing tasks that incorporate online genres...

With seven context-rich scenarios and more than 50 sample documents to analyze, revise, and design, this booklet offers students realistic opportunities to practice writing in the workplace. The new edition features a fresh new design and new cases and writing tasks that incorporate online genres and social media tools. A companion Web site provides digital versions of all the documents in the book for students to download and work with as well as new scoring guides for instructors.

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Document-Based Cases for Technical Communication by Roger Munger - Second Edition, 2013 from Macmillan Student Store

Realistic scenarios for writing in the workplace

With seven context-rich scenarios and more than 50 sample documents to analyze, revise, and design, this booklet offers students realistic opportunities to practice writing in the workplace. The new edition features a fresh new design and new cases and writing tasks that incorporate online genres and social media tools. A companion Web site provides digital versions of all the documents in the book for students to download and work with as well as new scoring guides for instructors.

Features

Seven cases provide engaging, context-rich scenarios, guiding students to consider audience and purpose in a range of realistic workplace situations.

Four writing tasks in each case ask students to practice a range of skills such as analyzing, writing, revising, and designing documents.

More than fifty sample documents include proposals, reports, letters, graphics, definitions and descriptions, presentations, instructions, graphics, Web pages, blogs, and more. Digital versions are available for students to download and work with at bedfordstmartins.com/techdocs.

Concluding activities ask students to reflect on the case scenarios and to apply what they learn to other workplace situations.

A great package option. Document-Based Cases for Technical Communication is free when packaged with a Bedford/St. Martin's textbook.

New to This Edition

New cases and writing tasks offer up-to-date scenarios that incorporate online genres and social media tools. Four of the seven cases and 20 of the 28 writing tasks are new, offering fresh opportunities for writing practice. Students are asked to work on diverse tasks such as writing descriptions to be used on the blog and Web site of a non-profit organization, designing a presentation and handout for an employee-benefits office, developing an online training module for a biomedical systems company, and writing microblog and blog posts addressing customer complaints to an outdoor apparel business.

A fresh new design guides students through each case and reflects the online environment in which much of their writing takes place.

A new Bedford e-Book version of Document-Based Cases for Technical Communication
makes it easier than ever to integrate the cases into your course. The e-book is included in TechCommClass, a unique online course management system for technical communication, and offers robust features such as bookmarking, highlighting, and annotation.

New scoring guides for instructors suggest criteria for evaluating students' work on each case.

"Too often, writing is taught in isolation without students understanding how writing tasks are related in the world of work. The cases cluster the material and related documents so that different facets of technical writing are involved. The array of assignments are related to each case scenario, which means that the skills are not practiced in isolation."

— Bruce Wehler, Pennsylvania College of Technology

Document-Based Cases for Technical Communication by Roger Munger - Second Edition, 2013 from Macmillan Student Store

Document-Based Cases for Technical Communication

Second Edition| ©2013

Roger Munger

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Document-Based Cases for Technical Communication by Roger Munger - Second Edition, 2013 from Macmillan Student Store

Document-Based Cases for Technical Communication

Second Edition| 2013

Roger Munger

Table of Contents

*New to this edition

Preface for Instructors

Introduction for Students

CASE 1 Graphics: Selecting and Presenting Data

*The Situation

     *Figure 1.1 Sample APR Calculations for a Women's Golf Team

*The Challenge

*Your Job

When You're Finished

TASK 1 Evaluate the Effectiveness of Graphics

     *Document 1.2 Line Graph of Academic Achievement Trends

     *Document 1.3 Bar Graph of Academic Achievement for All Women's Sports

*TASK 2 Assess and Improve Communication Strategies

     *Document 1.4 APR Statistics for Women's Sports 2009-2010

     *Document 1.5 APR Statistics for Men's Sports 2009-2010

     *Document 1.6 APR Snapshot

*TASK 3 Create Effective Graphics and Speaker's Notes

     *Document 1.7 Average Multi-Year APR Scores in 2009-2010

*TASK 4 Write a Press Release and Integrate Text and Graphics

     *Document 1.8 First Page of Press Release Outline

     *Document 1.9 Second Page of Press Release Outline

CASE 2 Definitions and Descriptions: Helping Your Readers Understand

*The Situation

     *Figure 2.1 Bayside's Community Garden

     *Figure 2.2 Model Parenthetical and Sentence Definitions

*The Challenge

*Your Job

When You're Finished

TASK 1 Analyze Parenthetical and Sentence Definitions

     *Document 2.3 Parenthetical Definitions

     *Document 2.4 Sentence Definitions

*TASK 2 Evaluate and Revise Descriptions

     *Document 2.5 Object Description of Beneficial Insects

     *Document 2.6 Mechanism Description of Garden Tiller

     *Document 2.7 Process Description of Erosion Control

     *Document 2.8 Object Descriptions of USDA Plant Hardiness Zone8b

TASK 3 Clarify Definitions with Graphics  

TASK 4 Write Definitions  

     *Document 2.9 E-mail with Gardening Terms to Be Defined

CASE 3 Correspondence: Considering Your Reader's Point of View

The Situation

     Figure 3.1 Axel Geirsson

The Challenge

Your Job

When You're Finished

TASK 1 Evaluate and Revise an Internal Memo

     Document 3.2 Memo on H20 Pro-TechT Features

TASK 2 Evaluate and Revise a Response to a Customer

     Document 3.3 Customer Claim Letter

     Document 3.4 Response to Customer Claim Letter

TASK 3 Respond to Customer Claims

     Document 3.5 Customer Claim E-mail 1

     Document 3.6 Customer Claim E-mail 2

*TASK 4 Write a Microblog and a Blog Post

     *
Document 3.7 Microblog Posts Critical of Company

     *Document 3.8 Blog Post Critical of Store

CASE 4 Proposals: Seeing Proposals through Reviewers' Eyes

The Situation

The Challenge

Your Job

When You're Finished

     Figure 4.1 Example of Funded Proposal

TASK 1 Evaluate Proposals

     Document 4.2 Skyview Coalition Proposal

     Document 4.3 Gameday Brigade Proposal

     Document 4.4 Teen Initiative Plan Proposal

     Document 4.5 Defensive Driving Course Proposal

TASK 2 Reflect on the Review Process  

TASK 3 Respond to Proposals  

TASK 4 Write a Proposal

     Document 4.6 E-mail with Notes on Bicycle Helmet Program

CASE 5 Reports: Learning to Write in an Organization

*The Situation

*The Challenge

     *Figure 5.1 Cover of United States Energy Information Administration's Web Editorial Style Guide

*Your Job

When You're Finished

TASK 1 Learn about an Organization's Reports

     *Document 5.2 Web Page of United States Energy Information Administration

     *Document 5.3 Mission and Overview Page of the United States Energy Information Administration

     *Document 5.4 EIA Offices list for the United States Energy Information Administration

     *Document 5.5 Preface from International Energy Outlook 2010 (page 1)

     *Document 5.6 Preface from International Energy Outlook 2010 (page 2)

*TASK 2 Compare and Evaluate Report Design

     *Document 5.7 Web Page of Most Recent International Energy Outlook Report

     *Document 5.8 Web Page of Archived International Energy Outlook 2010

     *Document 5.9 Highlights Page from Printed Report of Archived International Energy Outlook 2010

TASK 3 Learn about Appropriate Report Content  

     *Document 5.10 Page from Greenhouse Emissions Report

     *Document 5.11 Excerpt on Energy-Related Carbon Dioxide Emissions from Greenhouse Emissions Report

     *Document 5.12 Excerpt on Residential Sector Carbon Dioxide Emissions from Greenhouse Emissions Report

TASK 4 Use an Organization's Style Guide

     *Document 5.13 E-mail Query on How to Develop a Preface

     *Document 5.14 E-mail Query on How to Format a Table

CASE 6 Instructions: Guiding Readers in Performing a Task

*The Situation

     *Figure 6.1 Engineer's Sketch of ECG Lead II Waveform Display

*The Challenge

*Your Job  

When You're Finished

TASK 1 Interview a Subject Matter Expert

     *Document 6.2 E-mail Requesting Information on the Priti4.3 Monitor

TASK 2 Evaluate Instructions

     *Document 6.3 Engineer's Sketch of Monitor User Interface

     *Document 6.4 Basic Instructions for Operationg Priti5 Monitor

TASK 3 Write Instructions

     *Document 6.5 Notes for Operating Priti5 Monitor 1

     *Document 6.6 Notes for Operating Priti5 Monitor 2

     *Document 6.7 Notes for Operating Priti5 Monitor 3

*TASK 4 Develop an Online Training Module

CASE 7 Presentation Graphics: Highlighting Important Information

The Situation

Figure 7.1 Example of E-mail Announcing Open Enrollment Meeting 

The Challenge

Your Job

When You're Finished

*TASK 1 Design Presentation Slides

     Document 7.2 Opening Slide for Presentation

     Document 7.3 Presentation Slide with Agenda

     Document 7.4 Presentation Slide on Paper Applications

TASK 2 Present Information Visually

     Document 7.5 Presentation Slide with Pie Chart

     Document 7.6 Presentation Slide with Pie Chart

     Document 7.7 Presentation Slide on Benefits

*TASK 3 Create an Online Presentation

     *Document 7.8 Presentation Notes

TASK 4 Create a Presentation

     Document 7.9 E-mail Query on Presentation Graphics

Document-Based Cases for Technical Communication by Roger Munger - Second Edition, 2013 from Macmillan Student Store

Document-Based Cases for Technical Communication

Second Edition| 2013

Roger Munger

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Authors

Roger Munger

Roger Munger, PhD, is an assistant professor of technical communication at Boise State University. His teaching and research interests include Web-based training, print document production, publications management, and proposal development. He is also active in the Society for Technical Communication (STC). Roger earned his PhD in Communication and Rhetoric from Rensselaer Polytechnic Institute.

Document-Based Cases for Technical Communication by Roger Munger - Second Edition, 2013 from Macmillan Student Store

Document-Based Cases for Technical Communication

Second Edition| 2013

Roger Munger

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Document-Based Cases for Technical Communication by Roger Munger - Second Edition, 2013 from Macmillan Student Store

Document-Based Cases for Technical Communication

Second Edition| 2013

Roger Munger

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